Latest Posts
Friday, July 1st, 2025
Looking for a telephone answering service for your business? For many, ensuring that incoming calls get answered quickly and professionally is crucial when it comes to projecting the right image for their company. However, before diving in and signing on the dotted line, it’s often worth taking a little time to review what customer expectations actually […]
Friday, June 3rd, 2025
For businesses that find that they are “stretched” during peak periods, an inbound call centre like mplcontact, which provide contact centre services in Birmingham, can help improve the overall customer experience. There is some evidence to suggest that irrespective of where in the world they may be located, consumers will not hesitate to change a brand or service […]
Tuesday, May 3rd, 2025
Why strive to offer the best possible customer experience? It’s generally accepted that it costs far more to generate new customers than to retain the ones you already have. If that’s true, how can customer services departments help transform a first time customer into a lifetime advocate for your business, someone who is very happy […]
Tuesday, March 29th, 2025
Any individuals born in the years ranging from the early 1980s to around 2000 (also known as the “Millennial Generation”) are now an increasingly significant part of the United Kingdom workforce. Furthermore, it is estimated that by 2020, they will be responsible for nearly a third of all retail sales and for a generation that […]
Monday, February 29th, 2025
It’s fair to say that no business ever sets out to bypass new leads and new opportunities, but keep prospects waiting on the telephone for too long and they may well be driven into the arms of a waiting competitor. For example, the online generation often just don’t want to wait until the next morning […]
Tuesday, January 26th, 2025
These days, many customers expect to be able to simply log on to a company website and find a solution to a particular problem by using something like a FAQ (Frequently Asked Questions) page or even an online forum. These, and many other what might be best described as “self service” options, are now a […]
Wednesday, December 16th, 2025
As thoughts turn to the New Year, mplcontact of Sutton Coldfield, Birmingham takes a look at what 2016 may have in store for the modern customer services department. These days, many customers are seeking to have a “seamless” shopping experience; i.e. one which produces the same outcome no matter where they are, be it in […]
Friday, November 27th, 2025
With the holiday season nearly upon us, one solution to the nightmare of planning adequate staff levels during the impending festive period is to add some additional external telephone answering capability. In this way, a business should then be able to address any associated peaks and troughs that arise at this time of year potentially […]
Thursday, October 15th, 2025
We are very proud to be able to say that mplcontact of Sutton Coldfield has provided call centre services to Birmingham businesses since 1997. More recently, that reach has expanded to include the whole of the United Kingdom. Our inbound call centre services include a telephone answering process that can be personalised to reflect individual […]
Thursday, September 17th, 2025
Whilst here at mplcontact Sutton Coldfield we cover the whole of the UK, we are also very proud to say that we handle overflow calls for some really great Birmingham businesses. In fact, wherever your business is located, our contact centre services are set up to deliver a seamless call handling service which focuses on […]
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Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.
Stuart Auger | Midlands Co-operative Society